Identity & Business Verification Policy
BoxNear uses tiered verification to help buyers understand who they are transacting with and to satisfy Stripe Connect requirements.
1. Verification levels
BoxNear derives a verification level for each store from the information available:
- Unverified — new stores that have not yet confirmed anything.
- Email — email address confirmed.
- Phone — email confirmed and phone number verified.
- Trusted — email + phone + address + logo present.
- Verified business — additional business documents reviewed and approved by BoxNear.
- Payout — the highest tier, indicating the store has completed Stripe Connect payout onboarding.
2. Trust tier
Separately, BoxNear computes a trust tier from the store's operational history (completed pickups, cancellation and dispute counts, average rating, review count, verification level). The tier can be new seller, trusted seller, verified business, or top spot. Numeric trust scores are internal and are not exposed publicly.
3. Documents
Sellers may upload identity and business documents (e.g., government-issued ID, business registration). Documents are stored in a private storage bucket (kyc-docs) and are only viewable by the uploading owner and BoxNear reviewers. Stripe collects its own separate KYC data during Connect onboarding — BoxNear does not receive that data.
4. How BoxNear uses this information
- To display accurate trust badges on stores and listings.
- To decide eligibility for higher-visibility features or fewer payout holds.
- To satisfy Stripe's underwriting requirements.
- To detect and prevent fraud.
5. Appeals
If you believe your verification level or trust tier is inaccurate, contact support@boxnear.com with details.